Returns & Exchanges
At Horlicks, we prioritize the quality and freshness of our nutritional products; however, if you receive a damaged or incorrect item, we offer a hassle-free return process within 14 days of delivery. Due to the nature of food products, we can only accept returns on items that are unopened and remain in their original factory seal.
Initiate Your Request
Contact our dedicated customer support team via email with your order number and a brief explanation of the issue to receive a Return Authorization Number.
Prepare the Package
Securely pack the unopened Horlicks products in their original shipping box, ensuring the Return Authorization Number is clearly marked on the outside of the package.
Ship the Item
Drop off your package at any authorized courier location; we recommend using a trackable shipping service to ensure your return reaches our warehouse safely.
Quality Inspection & Refund
Once our quality control team verifies the seal is intact, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing